1 Alert email for system events An email is sent out to alert a user of VoIP Phone error or anomaly.
2 Auto attendants Voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.
3 Automatic fax detection Routes all calls producing CNG tones (fax tones) to the fax machine or fax modem.
4 Automatic hotline (direct call) Directs the caller to the correct service, automatically (Direct Call).
5 Auto-provisioning The ability to deploy an information technology or telecommunications service by using pre-deﬁned procedures that are carried out electronically without requiring human intervention
6 Call conference bridge Allows participants to dial into a virtual meeting room from their own phone
7 Call detail record logging Call detail record logging enables you to assign account codes to calls and then precisely track how much time you spent on each of those phone calls.
8 Call forwarding Telephone switching system which redirects a telephone call to another destination - for example, a mobile telephone, voicemail box or another telephone number.
9 Call hold/transfer/park /pickup Call Hold enables a user to retain an existing call while accepting or originating another call.
Call Transfer enables a user to relocate an existing telephone call to another phone or attendant console.
Call Park allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set.
Call Pick-up is a feature used in a telephone system that allows one to answer someone else's telephone call.
10 Caller ID modification When a call is received, the PBX can automatically modify the caller's telephone number according to a preprogrammed set of rules (Caller ID Modification Table). This modified number will be automatically stored in the extension's Incoming Call Log, allowing the extension user to make a call to this number later.
11 Caller-based direct inward dialing Telephone company facility that enables an outside caller to connect directly to an inside extension of an office without the help of an operator or attendant. Each DID line (such as a 800 or 900 number) has a dialed number identification service (DNIS) number attached to it. The firm's computer or PBX is programmed to recognize this number and to route the call to its specific extension. See also direct outward dialing.
12 Click-to-dial Web-based communication in which a person clicks an object (e.g., button, icon, image or text) to request an immediate connection with another person in real-time either by phone call, Voice-over-Internet.
13 Core PBX features A PBX (private branch exchange) is a telephone system within an enterprise that switches calls between enterprise users on local lines while permitting all users to share a certain number of external phone lines. The main purpose of a PBX is to save the cost of requiring a line for each user to the telephone company's central office.
14 Dial-by-name directory Enables callers to directly connect to their desired party without knowing the extension (but by using the desired party’s name.
15 Direct inward dialing Built in feature for use with your Private Branch Exchange (PBX system), whereby a range of telephone numbers is allocated and associated with one or more phone lines.
16 Enhanced CDR A call detail record (CDR) provides information about calls made over a phone service. An Enhanced CDR report can offer businesses exact answers about where, when, and how calls are made for reporting and billing purposes.
17 Enhanced features Many enhanced features that would usually cost extra with traditional phone systems are supported and included with VoIP.
18 External IP extensions An external IP extension is an IP phone located outside the office, but configured as a local extension. External IP extensions can be assigned to any Desktop Phone.
19 Fax archive and remote storage Telernet Desktop Phone service that enables you to save faxes to a remote fax archive.
20 Fax over SIP/PRI/PSTN PSTN - (public switched telephone network) is the world's collection of interconnected voice-oriented public telephone networks, both commercial and government-owned.
PRI - interface standard used on an ISDN (Integrated Services Digital Network) to deliver multiple lines of voice and data into a business's exiting PBX via one physical line, called a circuit. PRI is a high-capacity service carried on T1 trunk lines between telco central offices and your location.
SIP Trunk - direct connection between your organization and an Internet telephony service provider (ITSP). It enables you to extend voice over IP (VoIP) telephony beyond your organization's firewall without the need for an IP-PSTN gateway.
21 Fax to e-mail Premium Internet fax service that makes it easy to send and receive faxes by email.
23 Follow-me Follow me is a call forwarding feature that is executed from the destination extension. For example, let’s say your personal extension is 123, however, you need to work at a colleague’s desk for the day. If you forgot to forward your phone, no problem. From your colleague’s desk, pick up that desk’s extension, dial in the follow me feature code, and then enter your extension, before finally entering your password. Thereafter calls made to extension 100 will now be directed to your colleague’s (present) extension.
25 Group voicemail Group Voicemail enables you to send a single personal voice mail to multiple contacts at once. It has all the advantages of mass emailing – i.e. without dialing individual numbers.
26 Hot desking Hot Desking enables local or remote (via SBC) connected IP-Phones to be used by multiple users, one at a time. A device currently not used by a user cannot make outbound calls, unless the number is programmed as an “Emergency Number”.
27 Individual voicemail A centralized electronic communication system in which spoken messages are digitized or recorded for later playback by the intended recipient.
28 Intercom An electrical device allowing one-way or two-way communication.
29 LDAP authenticate Lightweight Directory Access Protocol; organized set of records, often with a hierarchical structure, such as a corporate email directory. Similarly, a telephone directory is a list of subscribers with an address and a phone number.
30 Line extension appearance Shared call appearance lines appear on multiple phones and are characterized by when an incoming call is mapped to a share called appearance line. The lines ring simultaneously on multiple phones.
31 Look up centralized phone book Programmable company phone directory
34 Music on hold — audio files Played recorded music to fill the silence that would be heard by telephone callers who have been placed on hold.
35 Music on hold — live stream Live stream music to fill the silence that would be heard by telephone callers who have been placed on hold.
36 Multi-location: office peers Geographical independence, as VoIP users can be located within a wide area. Notwithstanding, this wide area still retains the benefits and usability of a local network.
37 Network traffic capture Integral Part of a VoIP Traffic Analysis
38 Paging to selected phones With network based IP Paging systems, you will enjoy a quicker and more flexible installation and you will eliminate the need for separate voice and data networks.
39 Password policy enforcement A password policy is a set of rules designed to enforce and enhance computer security by encouraging users to employ stronger passwords and apply them properly. A password policy is often part of an organization's official regulations and may be taught as part of security awareness.
40 Personal and system speed dial A Speed Dial is a function available on many telephone systems enabling the user to place a call by pressing a reduced number of keys.
41 Personal blacklist Stop unwanted callers by blocking numbers or sending them directly to voicemail.
42 Real-time call status monitoring With Real-time VoIP Call Monitoring, employees can be alerted immediately to service issues live, while the call is in progress.
43 Remote extensions Remote extensions are located at a distance – whether it be from a remote home office or regional business office. These extensions typically connect to a 3CX Phone System over the internet, and feature all the functionality typically available via a normal extension, including making and receiving calls to other extensions and external numbers.
44 Ring groups A Ring Group represents a group of extensions that serve to share the distribution of incoming calls.
45 Rule-based dial plan A dial plan establishes the permitted sequences of digits dialed on subscriber or station lines with subscriber premises equipment, such as telephones and PBX systems.
46 Scheduled call handling Scheduled call handling is the management of inbound or outbound telephone calls in a timely fashion.
47 SIP over TLS/SRTP For a VoIP system, SIP devices require Session initiation over TLS, especially for some enterprise unified communication servers.
48 SIP/analog extensions Convert existing analog equipment to IP-based networks, via VoIP Gateway.
49 SIP/PRI/PSTN trunk PSTN trunks: For the better use of technology, SIP Trunks are faster to deploy and cheaper than alternatives.
50 Synchronizing phone book Sync all contact data to your mobile device
51 T1/E1/R2 signaling R2 signaling is a channel associated signaling (CAS) system and exists in several country versions or variants in an international version called Consultative Committee for International .
52 User privileges Right to execute a particular type of SQL statement, or a right to access another user's object.
53 Virtual numbers A Virtual Number, also known as a direct inward dialing (DID) or access number, is a telephone number without a directly associated telephone line. Usually these numbers are programmed to forward incoming calls to a preset telephone number, chosen by the client: Mobile, Fixed or VoIP
54 Voicemail to e-mail Automatically convert your voicemail message to an MP3 or WAV audio file, and then email it to you immediately. You can set your Voicemail to Email feature to automatically send your voicemails to email whenever you adjust your call settings to “unavailable” or when you’re on the road and don’t have a decent cell signal.
55 Web-based directory lookup A Web Directory is a listing of Web sites organized in a hierarchy or interconnected list of categories.
56 Web-based management interface The Web-based Management page is a built-in internal web server that does not require internet access
Home and Business VoIP Glossary - under construction